OTN’s Senior Leadership Team


Dr. Edward M. Brown

Edward M. Brown, MD, M.S.M., Chief Executive Officer

Dr. Brown is a founder and Chief Executive Officer of the Ontario Telemedicine Network (OTN), one of the largest and most active integrated telemedicine networks in the world.

Dr. Brown has won numerous awards for his work in Telemedicine, including most recently, a Meritorious Service Medal for his contributions to health care in Canada. In 2010, he was chosen as one of 25 Transformational Canadians by a national media panel sponsored by the Globe and Mail, CTV and La Presse. He is a Past President of the American Telemedicine Association, which named him to its College of Fellows in 2015.

An emergency physician who studied mathematics and engineering before embarking on his medical career, Dr. Brown is a passionate advocate for telemedicine as a tool to improve access to care, quality of care and the sustainability of health care systems.


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Gilad Epstein, BSc, MBA, Chief Operating Officer

As Chief Operating Officer (COO), Gilad is responsible for the Operations of the company with a broad portfolio including Technology (Infrastructure, Development and Integration), Product Management and Project Management. Gilad is a versatile executive with a unique combination of strategic vision and operational excellence who has built high performing teams, fostering a culture of collaboration and leading by example.

With a proven track record in diverse industries, including Consumer Electronics, Pharmaceuticals, Semiconductors, and not-for-profit volunteer work, Gilad has held senior leadership roles in Operations, IT, Product Development, Product Management and Marketing.

Gilad holds a B.Sc. in Industrial Engineering from Tel-Aviv University, Israel and an MBA from Schulich Business School, York University, Toronto.


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Shalini Duggal, Vice President of Human Resources and Organizational Development

As the Vice President of Human Resources and Organizational Development, Shalini is responsible for leading the team with HR strategies, and in maintaining and enhancing OTN’s unique culture. Shalini is a business leader and talent activator known for deep diving and quickly grasping operational needs with strength, while working across verticals to align the vision with corporate business objectives.

Shalini has more than 15 years of experience building and transforming various organizations in intensely competitive markets, including SCM Insurance Services where she was VP of Human Resources, Toronto Star Newspapers and Gamma-Dynacare Medical Laboratories.

Shalini holds her CTDP designation from the Institute for Performance and Learning and is currently pursuing her bachelor’s in Human Resources and Labour Relations at Athabasca University. Shalini is also a candidate for the CHRE from the HRPA.


Image of Palvinder (Pal) Gill

Palvinder (Pal) Gill,  BA Econ, CMA, Vice President, Finance and Administration

Prior to joining OTN, Pal spent 13 years at Baxter International, holding the most senior Finance role for its Canadian division and, most recently, for their Australia/New Zealand division based in Sydney, Australia.  Raised in the United Kingdom, Pal completed his undergraduate degree in Economics before relocating to Canada where he achieved his Certified Management Accountant (CMA) professional designation.


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Sue Good,  Vice President, Adoption

Sue brings her background in innovative technology, enterprise applications and telecommunications.  Her expertise is in achieving results through leadership, collaboration, channel management and partnerships gained while working at global corporations such as Novell, Compaq, i2 Technologies, Sun Microsystems and nationally at Xplornet Communications.

Her mandate is to drive adoption of telemedicine as a transformational resource to health care providers and organizations via strategic oversight and clinical program development using OTN’s offerings as enabling technologies.

Since joining OTN in 2014, Sue has made important contributions to the evolution of the company by restructuring her team from a regional approach to a multi-tiered coverage model that ensures the largest organizations get the consultative engagement required and new members can quickly scale. Sue introduced subject matter experts in Oncology, Urgent and Emergent Care, Equity for Corrections and Indigenous Communities to complement significant year over year growth in Virtual Care and eConsult across Ontario. In 2018, she took on the Member Services portfolio – realigning how OTN supports Members on technical aspects, virtual care events through coordination and embarking on a continuous process improvement initiative.


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Payam Pakravan, BComm (Hons), MComm, MA (Economics), Vice President, Strategy and Analytics

Payam has significant experience in Ontario’s broader public sector, with a focus on health care system transformation initiatives. Over the past decade, he has held progressively more senior roles with the Ministry of Finance, Ministry of Health and Long-Term Care, and most recently, at eHealth Ontario.

At OTN, he leads the development of corporate strategy, manages the planning process, oversees the Business Intelligence function, and works closely with the Ministry of Health and Long-Term Care to ensure alignment with the government’s transformational agenda. In addition, Payam leads a Business Consulting team that partners with health system senior leaders to develop strategies to better integrate telemedicine in their organizations.

Payam holds Honors and Masters degrees in Commerce from the University of Melbourne in Australia, and a Master of Economics from the University of Toronto.


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Laurie Poole, RN, BScN, MHSA, Vice President, Clinical Innovation

For the past 17 years, Laurie has assumed leadership roles with increased responsibility in health system transformation, particularly in the area of chronic disease management. Currently, she is overseeing the implementation of a provincial telehomecare program which is bringing virtual health care to communities and homes. Laurie’s portfolio also supports clinical innovation and other specialty programs.

Laurie is a registered nurse with a Bachelor’s Degree in Nursing and a Master’s Degree in Health Services Administration. In 2014, she was recognized by the Women’s Executive Network for her contribution to the public sector. In 2016, she was appointed to the American Telemedicine Association Board of Directors. Laurie is also involved in a number of community initiatives and sits on the Board of Directors for the South Riverdale Community Health Centre.


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Rob Williams, MD, Chief Medical Officer

In this capacity, he provides strategic leadership, advocacy and support for the organization’s medical interests.

A family physician, Dr. Williams began his practice in Timmins in 1976, where he served as Chief of Staff for 15 years. A co-founder of NORTH Network, Dr. Williams has served as a member and Chair of the Canadian Institute of Health Information Physician Advisory Committee and the Ontario Medical Association Committee on Hospitals, as a Commissioner of Ontario’s Health Services Restructuring Committee and as a member of the Registration Committee for the College of Physicians and Surgeons of Ontario.