OTN’s Senior Leadership Team
Edward M. Brown, MD, M.S.M., Chief Executive Officer
Dr. Brown is a founder and Chief Executive Officer of the Ontario Telemedicine Network (OTN), one of the largest and most active integrated telemedicine networks in the world.
Dr. Brown has won numerous awards for his work in Telemedicine, including most recently, a Queen Elizabeth II Diamond Jubilee Award for his contributions to health care in Canada. In 2010, he was chosen as one of 25 Transformational Canadians by a national media panel sponsored by the Globe and Mail, CTV and La Presse. He currently sits on the board of OntarioMD and is a Past President of the American Telemedicine Association, which named him to its College of Fellows in 2015.
An emergency physician who studied mathematics and engineering before embarking on his medical career, Dr. Brown is a passionate advocate for telemedicine as a tool to improve access to care, quality of care and the sustainability of health care systems.
Beth Carver, BASc, Vice President, Customer Experience
Beth is a senior executive and innovator in the Customer Experience arena, with experience in complex business-to-business service organizations and contact centres. Her BASc in Consumer Studies from the University of Guelph is complemented by senior leadership roles at TELUS, 407 ETR and Bell Canada. She enjoys spearheading positive change by leveraging “Voice of the Customer” analysis combined with customer-facing process improvements, technology enhancements and corporate strategy to drive transformational change to the customer experience.
Brent Farrell, Chief Marketing and Communications Officer
Brent brings with him more than 20 years of global business, marketing and brand planning experience with some of the world’s most recognized companies such as Apple, Visa, RBC, SIA, Standard Chartered Bank, Singapore EDB, Cadillac Fairview and Google to name a few.
He has been in the technology and digital space since the beginning of the internet, driving innovation and change at all engagement points. Brent’s continued focus on brand eco-systems and integrated marketing and communications campaigns has resulted in agencies he has led in being awarded Agency of the Year both here in Canada (2007) as well as for the Asia Pacific Region (2012).
His global work with Abbott Pharmaceutical along with his local experience with AMI and the Ministry of Health Ontario for Colorectal Cancer Care gives him insight into the complexity and interdependencies of the health care space.
Gilad Epstein, BSc, MBA, Chief Operating Officer
Prior to joining OTN, Gilad spent almost 10 years with LOREX, the market leader in North America for consumer video surveillance products (a division of FLIR Systems Inc.), in different senior management roles in IT, Operations, Product Development, Product Management and Marketing.
Gilad is a versatile executive with a unique combination of strategic vision and operational excellence. With a proven track record in diverse industries, including Consumer Electronics, Pharmaceuticals, Semiconductors, and not-for-profit volunteer work, Gilad has built high performing teams, fostering a culture of collaboration and leading by example.
At OTN, Gilad is responsible for the Operations of the company and the following portfolios: Technology, Product Management, Project Management and Customer Experience. Gilad holds a B.Sc. in Industrial Engineering from Tel-Aviv University, Israel and an MBA from Schulich Business School, York University, Toronto.
Palvinder (Pal) Gill, BA Econ, CMA, Vice President, Finance and Administration
Prior to joining OTN, Pal spent 13 years at Baxter International, holding the most senior Finance role for its Canadian division and, most recently, for their Australia/New Zealand division based in Sydney, Australia. Raised in the United Kingdom, Pal completed his undergraduate degree in Economics before relocating to Canada where he achieved his Certified Management Accountant (CMA) professional designation.
Sue Good, Vice President, Adoption
Sue brings her background in innovative technology, enterprise applications and telecommunications. Her expertise is in achieving results through leadership, collaboration, channel management and partnerships gained while working at global corporations such as Novell, Compaq, i2 Technologies, Sun Microsystems and nationally at Xplornet Communications.
Her mandate is to drive adoption of telemedicine as a transformational resource to health care providers and organizations via strategic oversight and clinical program development using OTN’s offerings as enabling technologies.
Since joining OTN in 2014, Sue has made important contributions to the evolution of the company by restructuring her team from a regional approach to a multi-tiered coverage model that ensures the largest organizations get the consultative engagement they require and new members can quickly scale. Sue introduced subject matter experts in Oncology, Surgery, Health Links, Telemedicine Nurses, Urgent and Emergent Care, Corrections, Aboriginal and First Nations who are tasked with replicating successful programs across the province
Cindy Morris, CHRP, MHRM, Vice President, Human Resources
A human resources executive with experience in private and public sector organizations, Cindy spent almost 10 years at Lifeline Systems Canada, Inc. (now Philips Lifeline) before joining OTN in 2008.
Cindy possesses her professional HR designation (CHRP), a Master’s degree in Human Resources Management, undergraduate degrees in English and Psychology respectively and a post-graduate diploma in Human Resources.
Payam Pakravan, BComm (Hons), MComm, MA (Economics), Vice President, Strategy and Planning
Payam has significant experience in Ontario’s broader public sector, with a focus on health care system transformation initiatives. Over the past decade, he has held progressively more senior roles with the Ministry of Finance, Ministry of Health and Long-Term Care, and most recently, at eHealth Ontario.
At OTN, he leads the development of corporate strategy, manages the planning process, oversees the Business Intelligence function, and works closely with the Ministry of Health and Long-Term Care to ensure alignment with the government’s transformational agenda. In addition, Payam leads a Business Consulting team that partners with health system senior leaders to develop strategies to better integrate telemedicine in their organizations.
Payam holds Honors and Masters degrees in Commerce from the University of Melbourne in Australia, and a Master of Economics from the University of Toronto.
Laurie Poole, RN, BScN, MHSA, Vice President, Clinical Innovation
For the past 17 years, Laurie has assumed leadership roles with increased responsibility in health system transformation, particularly in the area of chronic disease management. Currently, she is overseeing the implementation of a provincial telehomecare program which is bringing virtual health care to communities and homes. Laurie’s portfolio also supports clinical innovation and other specialty programs.
Laurie is a registered nurse with a Bachelor’s Degree in Nursing and a Master’s Degree in Health Services Administration. In 2014, she was recognized by the Women’s Executive Network for her contribution to the public sector. In 2016, she was appointed to the American Telemedicine Association Board of Directors. Laurie is also involved in a number of community initiatives and sits on the Board of Directors for the South Riverdale Community Health Centre.
Rob Williams, MD, Chief Medical Officer
In this capacity, he provides strategic leadership, advocacy and support for the organization’s medical interests.
A family physician, Dr. Williams began his practice in Timmins in 1976, where he served as Chief of Staff for 15 years. A co-founder of NORTH Network, Dr. Williams has served as a member and Chair of the Canadian Institute of Health Information Physician Advisory Committee and the Ontario Medical Association Committee on Hospitals, as a Commissioner of Ontario’s Health Services Restructuring Committee and as a member of the Registration Committee for the College of Physicians and Surgeons of Ontario.