Getting Started

The OTNconnect app enables you to videoconference with other telemedicine providers and patients using your iPhone or iPad.

With your mobile device and OTNconnect, you can:

  • Access your OTNhub favourites list or search the OTN Directory for systems registered with the OTNhub eVisit (Videoconference) service, either room-based or personal systems.
  • Switch between the front and rear facing cameras or turn your camera off and mute/unmute your microphone.

This guide contains instructions for using the OTNconnect app. If you have a question about how to use the app or one of its features, check this guide for an answer.

If you can’t find the information you need here, for further assistance contact OTN’s Technical Support (1-855-654-0888 or

  • Tell the service technician you are using the “OTNconnect iOS app”.
  • When you call for technical support, use a different device than the iPhone you use for the OTNconnect app.
  • OTNconnect is brought to you by OTN. Visit

Privacy and Security Recommendations

Below are some best practices regarding privacy and security when using your device with OTNconnect. Personal Health Information (PHI) is important and must be protected, both to comply with legislation and to ensure patient safety, trust, and a good clinical experience.

For a more comprehensive list, refer to OTNconnect: Privacy and Security Recommendations.