For the best performance of the OTNconnect app, you should have the following iOS device settings.

What you need to get started

Prerequisite Description
User Credentials You need to have ONE ID or OTN credentials (user name and password) with access to the eVisit (Videoconferencing) service
Supported OS

iOS 10+

Connectivity Mobile broadband, Wi-Fi or 4G-LTE wireless connection

Configuring your iPad/iPhone

Setting Recommended Configuration
Device Settings

The OTNconnect app requires no special setup, but you do want to be notified of incoming calls and ensure that privacy is maintained.

  • Turn on notifications for the OTNconnect app.
  • Do not auto-fill passwords.
  • Have the sound on and set at a reasonable volume