Testing Your Connection via an App

There are many apps available to help you test the connection quality of the Internet service your mobile device uses. This can help you determine how well it will work for videoconferencing.

For example:

The connection tests can include the following types:

PING 
(also called latency)

 PING should be less than 80 ms. Measures how much time it takes for data (such as a video signal) to get from one point to another point on a network. Too much time can cause video signals to flicker or introduce clicks or other undesired effects in audio signals.
DOWNLOAD 
and UPLOAD		 Loading speed should be greater than .77 Mbps (or 768 kbps). Measures the estimated speed to send small binary files between your device and the server. A slow speed can cause broken-up images, unintelligible speech, or even the complete absence of a received signal.

 

All tests meet or exceed recommended thresholds.

  • Everything looks good for videoconferencing and you can start using the OTNconnect app.

One or more of the tests had marginal results.

  • The quality of your network connection is less than ideal.
  • You may experience quality problems with your Telemedicine events.
    Recommended Actions
    • Try the test a few more times to see if the conditions are constant or if it was a temporary problem.
    • Contact your Internet Service Provider or network support staff to investigate improving the quality of your network connection.

Several components failed the test.

  • Contact your Internet Service Provider or network support staff to investigate improving the quality of your network connection
  • See also, Checking Your Wi-Fi Settings.