When reporting an incident, please provide as much information as possible. Include details about your videoconference experience and be sure to include the following:

  • Time and date when you encountered the error
  • Device you are using (iPhone or iPad)
  • iOS version
  • OTNconnect app version
  • Screen shots and error messages

When you call OTN Technical Support for help, use a different device than the iPhone you use for the OTNconnect app.

In order to troubleshoot your issue, it is important that you are not calling from the phone you need help with. For example, Technical Support might need to talk to you while you run a test video call.