Indigenous Telemedicine

First Nations living on-reserve in remote communities, including fly-in communities often have limited access to primary care, specialists, or urgent care.

Telemedicine can help connect remote and rural communities (both on-reserve communities as well as indigenous points of care) to health-care partners; using videoconferencing systems, patients in these communities connect with clinicians and specialists across Ontario through real-time video.

OTN and KOeTS is piloting a new model for First Nation communities intended to be a simpler and more convenient alternative to purchasing a room-based videoconferencing system. First Nation on-reserve communities with adequate internet connectivity can apply to receive a secure desktop computer with videoconferencing devices (web camera and speaker phone) so they can participate in a video consult through a private and secure web link.


  • Request a video visit through your local health centre.
  • The health centre will identify a health provider for you and schedule the appointment.
  • Receive a notification with the time and date of your appointment.
  • Arrive at your health centre in time for your appointment.
  • Do your video visit securely on the computer.


  • Receive a patient request for a video visit.
  • Contact a Regional Telemedicine Navigator at KO eHealth to identify an appropriate healthcare provider, and schedule an appointment.
  • Receive an email invitation with the appointment’s date and time, and a link to the private and secure video.
  • Notify patients and ensure they arrive at the health centre in  time for the appointment.
  • Connect patient to video visit by clicking on the link in the email invitation.

*Provider steps apply to the identified organizations in the ‘Where it’s available’ tab. All other organizations should access OTN through the OTNhub.


OTN’s videoconferencing solutions make health care better by enabling you to:

  • Quickly access healthcare providers and specialists anywhere in Ontario.
  • Receive care closer to home – in the right place, and at the right time for you.
  • Reduce disruptive and time consuming long distance travel.


Telemedicine enables you to:

  • Easily access a wide network of healthcare providers.
  • Ensure your patients receive the right care, at the right time.
  • Increase the number of specialized services your community can access.
  • Eliminate stressful, costly and time consuming long-distance travels.

In 2017, over 30 new telemedicine systems were distributed to Indigenous communities. Over 120 systems are now active, connecting communities to care across the province.

Indigenous Telemedicine in Ontario
  • Aboriginal Health Access Centres
  • First Nation (on-reserve) communities are telemedicine-enabled
    • First Nations communities on OTN
    • KOeHealth telemedicine communities (majority are fly-in)
  • Metis Nation of Ontario sites
  • Numerous Indigenous points-of-care

Partnerships are key to the successful adoption of telemedicine in Indigenous communities. OTN counts among its valued partners: Keewaytinook Okimakanak eHealth Telemedicine Services (KOeTS), the Chiefs of Ontario, the Trilateral First Nations Health Senior Officials Committee, and the Metis Nation of Ontario.

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