Virtual Visits Solution Verification Process

In collaboration with Ministry of Health and OntarioMD, Ontario Health is establishing provincial standards and a verification process for virtual care solutions.

Virtual Visits Solution Verification Process: Content

What is Verification?

In support of the province’s Digital First for Health strategy and to ensure virtual care services are delivered using safe, secure and interoperable platforms, provincial standards have been developed to assist vendors and health service providers in their aims to offer safe and secure experiences for patients.

For a virtual solution to become verified:

Vendors will have to complete a submission package and attest that their solution meets provincial standards as described in the Virtual Visits Solution Standard.

Agree to participate in additional risk-based verification testing with Ontario Health within one year.

Benefits of Participating in the Verification Process:

  • Demonstration to the health care community of your solution’s alignment with the virtual visits provincial standards
  • Improved access to the virtual care marketplace through inclusion on the Ontario Health published list of verified solutions
  • Clinician and health care organization confidence in virtual care solutions that meet provincial privacy, security, interoperability, and technical requirements
  • Verified solutions inclusion in the Ontario Virtual Care Program (provider eligibility requirements will be applicable and will be announced by the ministry)

Benefits of Participating in the Verification Process:

  • Demonstration to the health care community of your solution’s alignment with the virtual visits provincial standards
  • Improved access to the virtual care marketplace through inclusion on the Ontario Health published list of verified solutions
  • Clinician and health care organization confidence in virtual care solutions that meet provincial privacy, security, interoperability, and technical requirements
  • Verified solutions inclusion in the Ontario Virtual Care Program (provider eligibility requirements will be applicable and will be announced by the ministry)

Ontario Health Provincial Standards

Ontario Health oversees health care delivery in the province and, as part of that role, is responsible for setting evidence-based standards that will enable front-line providers to deliver the best possible care within their communities.

In collaboration with the Ministry of Health and OntarioMD, Ontario Health developed standards for virtual visit video and secure messaging and interoperable health information exchange, applicable to the delivery of virtual care to patients. Applying Ontario Health’s standards for virtual visits, virtual care services can be delivered using safe, secure, and interoperable platforms. These were developed in consultation with health care organizations and clinicians across the province.

Please note: We expect the provincial standards to evolve as virtual visits solutions mature, over time. Both vendors and health care providers will be advised of any future updates.

Verification Process

In order for a product to be identified as a verified solution, vendors will be required to complete a submission package including:

Self-Attestation by the vendor CEO that the solution meets all mandatory virtual visit solution standard requirements for video; secure messaging; or both video and secure messaging.

Submission of a current (within the past 2 years) PIA/TRA showing no significant outstanding risks.

Completion of the legal terms and conditions associated with becoming a verified solution – e.g. intellectual property protection; reference links for vendor clients; privacy and confidentiality.

Agreement to participate in additional risk-based verification (testing) within one year.

Submissions will be assessed for completeness and compliance on a first-come first-served basis. Compliant solutions will be published on otn.ca/verified-solutions.

Please check back for more information about the upcoming launch of the verification process. Additional details will become available in late November. Once available, the submission package can be completed within any timeframe and submitted to Ontario Health via: verification@ontariohealth.ca

Please check back for more information about the upcoming launch of the verification process. Additional details will become available in late November. Once available, the submission package can be completed within any timeframe and submitted to Ontario Health via: verification@ontariohealth.ca

Frequently Asked Questions

We want to support you to help offer the best quality solutions for virtual care encounters and help ensure your solutions meet mandatory provincial requirements. Please explore our Frequently Asked Questions and additional resources for more information about the process.

What should vendors prepare in advance of November?

In order to become verified, vendors must attest that its solution meets all mandatory requirements as specified. Vendors are encouraged to become familiar with the requirements. In the process, vendors will be required to submit up-to-date summaries of its Privacy Impact Assessment (PIA) and Threat Risk Assessment (TRA) conducted within the previous two years as part of the first stage of verification. Summaries must include a table of content of the PIA/TRA.

How long will the verification process take?

Submissions will be processed on a first come, first served basis. Vendors should anticipate receiving a notice of verification status within weeks of submitting. Turnaround times will be dependent upon the volume of applications received.

How do vendors apply to be verified?

Details, including a How-To Guide, will be published at otn.ca/verification when the program launches in November 2020. Vendors are encouraged to visit the site to keep up-to date on the latest information, in addition to https://otn.ca/newsroom/ where Ministry of Health INFOBulletins related to virtual care are re-published.

What does it mean for solutions to become verified?

All vendors are required to attest to meeting a set of mandatory virtual visit solution requirements in the form of an attestation. Solutions will then undergo testing to (as determined by Ontario Health) to validate it meets selected mandatory requirements under the provincial standard. Unique solutions will be verified – some vendors will offer more than one solution (product) and thus will be required to verify each through this process. Solutions may be integrated into different EMR or HIS platforms or may be used by health service providers on a stand-alone (non-integrated) basis.

What happens when a vendor is approved?

Ontario Health will issue the solution vendor a notice of approval for solutions that meet all mandatory requirements. The solution name will be published on OTN.ca for ease of reference for health care providers and organizations exploring their virtual care solutions options.

Disclaimer

This site is not intended for the use of individuals and patients directly. If you are an individual or patient and have a health emergency, please call 911. For less urgent health needs, please contact your primary care physician directly.

This site is not intended for the use of individuals and patients directly. If you are an individual or patient and have a health emergency, please call 911. For less urgent health needs, please contact your primary care physician directly.

Ontario Health may, at any time without notice or liability, and for any reason whatsoever, terminate, change, suspend or discontinue any aspect of the Virtual Visit Solutions verification process. In no event shall Ontario Health be liable for any damages or loss howsoever caused arising in any way from the site, the discontinuation of the verification process, any content on the site or by a clinician’s or healthcare organization’s use of or reliance on a solution listed on the site. Please ensure that you read the disclaimer in full to better understand the roles and responsibilities of solution vendors, health service providers and organizations will take.

Contact us for more information about solution requirements.

Contact Us

To learn more about these solutions or for any questions, please contact us.

OTN is not a health care provider and cannot provide medical advice or treatment to patients. If you need to see a doctor, please contact your family doctor or visit the Ontario Virtual Care Clinic. Please DO NOT send any confidential personal health information through this form, such as your health card number, birth date, symptoms, etc.

Warning: do not send any Personal Health Information!