Start Your Video Visit using a Mac

PDF quick referencePDF file

Your appointment email invitation contains the link you need to join the video visit. The person who sent you the invitation email might have also given you a Personal Identification Number (PIN) for privacy and security reasons. When you log in, you need to provide your name.

Your appointment email invitation has the subject "Video eVisit Appointment".

Note: The “permissions” pop-ups are different, depending on which browser you use.

  1. Open your appointment email invitation and click the Start eVisit link. Your default browser opens.
  2. A few panels will appear, where you enter your name and check your equipment. Complete each panel and to continue, click Next.
    Panels when joining an eVisit
    • In the Hello, What's your name panel, enter the Name you want displayed to other participants.
    • If a Permission panel appears, allow the app to access your camera and microphone. (Permission is needed only for the first time you join an eVisit or after you clear your browser's cache.)
    • In the Self-view & Join now panel, check that your equipment is working and change as needed.
      Sample screen with Join now
      • Change the camera, microphone, or speakers using the drop-down lists.
      • You can also "Test your microphone" or "Test your sound".
  3. To join the eVisit, click Join now button.
  4. If an "Are you a Host" pop-up appears, select "No".
    Sample Host pop-up
  5. If the organiser set a PIN, a PIN dialog box appears.
    • If there is no PIN needed, skip to step #6.
    • If a PIN is needed, enter the PIN given to you by the videoconference organizer and click Next.
      Sample PIN panel
  6. When connected, a video panel appears.
    • If you are the first participant to enter the conference, you will see a “Waiting for the host” image in the large video image and your self-view at the top right.
    • Your camera automatically turns on when you connect.
    • If the other participant has already joined, you will see both your self-view and the other person.
      • Sample screens
  7. To end the video visit:
    1. Move your mouse over the video image to show the control bar and click Leave button.
    2. Close the browser window.

 

Reconnecting to a Videoconference

If you get disconnected from the video visit, you can reconnect and re-join the same way that you originally joined.

  1. Close the browser window/tab that showed the videoconference.
  2. Follow the instructions described in Starting Your eVisit above.