eVisit: Your Virtual Appointment
An eVisit is a private, secure face-to-face appointment typically between healthcare providers and their patients.
eVisits allow you to attend an appointment from wherever you are, eliminating the barriers of time and distance, giving you a whole new level of convenience, efficiency and independence.
Your eVisit will be private and confidential.
Just like an in-office healthcare appointment, it can be seen and heard only by you and your healthcare provider.
How to Join Your Appointment
For step-by-step instructions, choose an option below to understand how to prepare for and connect to your appointment:
|Equipment||PC or Mac computer with webcam, speakers, and microphone|
|Browser||Chrome or Firefox|
|Test before the appointment||
Run a self test:
|On the day of the appointment||
Frequently Asked Questions (FAQ)
If you need to reschedule the appointment, contact your healthcare provider's office (or whoever set up your appointment).
The "Waiting for host" screen appears when the person hosting the videoconference (e.g., your doctor) has not yet joined the call. Remain connected and be patient. When the host joins the call, the host's video image replaces the "Waiting for host" screen and the video call can begin.
Another reason you remain in a 'waiting' state could be because the host has locked the conference. See Checking the Locked/Unlocked Status of a Videoconference.
Your connection might be improved if you changed your maximim bandwidth usage.
A number of factors can affect your video quality. For troubleshooting tips, see the following:
A number of factors can affect the sound quality of a videoconference. For troubleshooting tips, see the following:
Contact the person who set up your appointment and ask them for the PIN.
The Ontario Telemedicine Network (OTN) is a not-for profit organization, funded by the Ontario Ministry of Health, working to ensure that every Ontarian has access to the best health care, when and where they need it. OTN partners with healthcare providers and hospitals to inspire and accelerate virtual care solutions that better connect people and care across Ontario’s health care system. Visit otn.ca.
Who to Contact for Help
If you have questions about your care or appointment, contact your healthcare provider. To protect your privacy, OTN does not include this information in an email.
If you have questions about how to prepare for or connect to your appointment, contact OTN Technical Support at 1-855-654-0888.
Note: If you call for support, please use a different phone than the device you use for the videoconference app.