Check Camera and Microphone Settings in Safari

If Safari is set as your default browser and you use it to join video visits, you need to ensure that Safari is set to allow the video visit app to use your camera and microphone.

If Safari’s camera and microphone permissions are not set to “Allow” or “Ask”, you will receive a warning message and the video visit app will not be able to use your devices.

Follow these steps to check your Safari settings

1. Open your email invitation and click “Start eVisit”.
2. When Safari opens, select Preferences in the top menu bar.
3. In the Preferences pop-up, click Websites in the top menu.
   
4. In the left panel, select Camera.
5. In the Currently Open Websites panel on the right, click the drop-down field beside awspexprodcn.otnvideo.ca and select Allow* You have a choice and can select “Ask”. However if you select “Ask”, every time you join a video visit, Safari will open a pop-up asking you for permission to use your camera and microphone..
6. In the left panel, select Microphone.
7. In the Currently Open Websites panel on the right, click the drop-down field beside awspexprodcn.otnvideo.ca and select Allow* You have a choice and can select “Ask”. However if you select “Ask”, every time you join a video visit, Safari will open a pop-up asking you for permission to use your camera and microphone..