Internet Explorer Browser Not Supported
for Video Visits
As of March 19, 2020 Internet Explorer is not a supported browser for video visits because Adobe will stop supporting Flash. (Internet Explorer uses Flash to display video.)
You need to use a supported browser to start and join your video visit.
We recommend using the Chrome browser.
If you don't have Chrome installed, download and install it: Chrome download, Download instructions.
If you make Chrome your default browser, you can immediately start your video visit using the Start eVisit button in your invitation.
If Chrome is not your default browser, after you have Chrome installed, follow these steps:
- Open your eVisit invitation and right-click the Start eVisit button. In the pop-up menu, select "Copy Hyperlink" (or Copy link address).
- Open a Chrome browser.
- Click in the Chrome browser's top address bar and paste the link you copied earlier. (Press Ctrl+V or right-click and select "Paste" from the pop-up menu.)
- Press Enter. Your video visit will begin.