The quality and strength of your Wi-Fi or wireless connection can directly affect your video quality. Make sure Wi-Fi is on, that you can see your network and it has a strong signal.
- Go to your device's Settings > Wi-Fi, look for your network in the list and make sure Wi-Fi is turned on.
- If you are not connected, tap the name of your Wi-Fi network to join and if prompted, enter the password for your Wi-Fi network.
- While connected, check the signal strength indicator for your network. You want to see a strong connection. A network's signal strength appears as a set of bars next to its name
- Dark bars (
) indicate a strong network connection. - Lighter coloured bars (
) indicate a weak connection. - No bars (
) indicates no signal.
- Dark bars (
- If there is no signal, check your router (or ask your IT/Network Administrator to check).
- Make sure your router is on and that you are within range. If you are too far from your router you will not get a signal, so make sure you are within range