Videoconference Controls on an iPhone or iPad

PDF quick reference

If this is your first video call, the video window opens with "picture-in-picture" mode – with the other caller in the main screen and your image as a small image in the upper right corner. (Or if you are the only participant, you will see a "Waiting for the host" image along with your self-view.)

When you are in a video visit, a self-hiding Control Bar appears below the video image. The Video Control Bar remains visible for only a couple of seconds and then it hides.

To view the Control Bar when it’s hidden, tap anywhere in the video window.

Controls include: participants panel, chat panel, video control bar, self view, and settings.

Participants Panel

The Participants Panel lists everyone in the video visit.

To show or hide the Participants Panel, click

Chat Panel

The chat panel lets you send and receive messages in the group chat.

To show or hide the Chat Panel, click .

Video Control Bar

Tap a control button to turn the option on or off.

	Microphone - Toggle between turning your microphone on and off. You've muted your microphone. Or the host has muted you. If the host has muted you, you can un-mute by tapping the microphone control.
	Camera / Privacy - Turn your broadcast video on or off. You've put yourself in privacy mode. (You see/hear others but they cannot see you.)
	Keypad - Appears only while you are "waiting for host". Ignore this control. Only video visit "hosts" need this feature.
	Raise hand -Turns on an indicator to let others in the meeting know that you want to speak. Appears only while the videoconference is in session (that is, while the host has joined). Hand is raised.
	Leave - Disconnect and end your participation in the call.
Speakers / Sound Volume	To mute or adjust the sound volume within the video visit, use your device's audio controls. Within the video app, you can only select which speaker to use (you cannot adjust the sound).

Self-view Image

To hide your self-view, tap in the self-view image.

Note: When you hide your self-view, you are still sending video to other people in the meeting.

When you hide your self-view, a mini control bar appears at the top-right of the video window. To show your self-view, tap in this mini control bar.

	Microphone - Toggle between turning your microphone on and off. You've muted your microphone.
	Connection quality - Shows a panel containing information about your internet connection. To hide the panel, tap anywhere outside of the panel and within the video image.

Settings & user menu

You can access more options from the links at the top-right of the video window.

User menu - more options

• Download log file: If you have technical problems with the app, Technical Support might ask you to download the log file, which has detailed data about the most recent video visit.
• About Pexip: Information about the app version and a link to its terms of service.

Settings

The Settings panel offers several options for you to change features in the video visit.

After the Settings panel has opened:

• To apply new settings, tap .
• To cancel or hide the panel without changing anything, tap or tap anywhere outside of the panel.

Personal Settings

• Devices
  • Shows the currently selected devices.
  • Test your sound lets you check that the selected speakers are working properly.
• Connection quality
  • Controls the amount of bandwidth you will use for the call.
  • If you are on a slow Wi-Fi or cellular connection, or if you experience low-quality video, you can change bandwidth to a lower setting.
• Self-view
  • Lets you check that your image is centered and well lit.
  • The green bar shows your microphone usage. It moves when your microphone detects sound.
• Noise suppression
  • Turned off by default.
  • Turn on to reduce the volume of non-speech background noise in the audio you are sending to the videoconference.