Calling a Personal User

A personal user is a contact who uses OTNconnect on a mobile device or OTNhub eVisit (Videoconference) on a personal computer. The icon is a human silhouette (see Contact Type icons).

When calling another user, the person you are calling must be a registered OTN member and must be signed in to the eVisit service.
If they use an iPad, iPhone or Android device, they need to have the app running. If they use a PC or Mac, they need to be signed in at otnhub.ca.
If their system status is online and available (), you can call them and they can accept or decline the call.

 

  1. To identify an OTN user that you want to call:
  2. Swipe-left on the contact's name to view the action buttons and then tap the Connect button ( / ). A Call Settings screen appears.
    • Look for a green () system status, which indicates they are online and available.
    • The event settings appear with their default values (based on your OTN Directory account settings).
  1. If necessary, change the event settings to accurately identify the call type and associated fields. Tap each field to display its available values and select the desired one.
    The event settings are important for reporting purposes - both for OTN and the Ontario Ministry of Health and Long Term Care.
Clinical Event Settings
Event Type Clinical events involve at least one health care provider and one or more patients who are discussed or participate in the call.
Number of patients

Defaults to "1".

If there will be more than one patient present (or discussed) during the videoconference, tap the field and type the number of patients.
Patient present

Defaults to "is present".

If no patients will be present (or discussed) during the call, select ‘is not present.
Consulting Health Care Professional

Defaults to "I am".

Select "I am" when you (the call initiator) are the consultant for the videoconference.

Select "I am not" when the person you are calling is the consultant for the videoconference. Or when neither you nor the person you are calling is the consultant for the videoconference.

 

Non-Clinical Event Settings
Event Type

Learning events involve a speaker and an audience, such as conferences, workshops, interest group sessions, training programs, or lunch and learn sessions.

Meeting events involve organizational, operational, or management content such as committees, working groups, project status reports, or interviews.
Event Title

An optional field used only for Learning and Meeting events. To change from the default value, tap the field and type a meaningful title in the field.

To ensure readability use a title that is less than 100 characters.

 

  1. To start the call, tap the Call () button. A connecting screen appears as the connection is being made.
    • If the person you are calling is online and available, they see an alert on their screen to notify them of the call. When they answer, the videoconference window appears.
    • If the person you are calling does not answer or declines the call, a message appears and the call does not go through. Click OK to close the message.
    • If the person you are calling is offline () or on another call (), you will not be able to start the call.
  2. While in a videoconference, to control the audio/visual streams or set a screen layout, you can use the in-call video controls.
  3. To disconnect, tap the End Call () button in the video window toolbar. (Or the other person can disconnect from their end.) The video window disappears and is replaced by the Call Settings screen.

You must be signed in to the OTNconnect app for you to receive notification of an incoming call.

When you receive a call, a notification appears on your screen.

If your device is active / unlocked:

  • To connect, tap the Answer / Accept () button.
  • If you cannot accept the call, tap the Decline / End Call () button. The calling party will be notified that you declined the call.

If your device is inactive / locked:

  • Unlock the screen (e.g., use the slider and then enter your password).
  • To connect, tap the Video button () or the OTNconnect button.
  • If you cannot accept the call, tap the Decline () button. The calling party will not be notified that you declined the call.

When you answer the call, the caller's video image appears and you can begin your videoconference.

Either you or the other party can end the call.

To disconnect, tap the End Call () button in the video window toolbar.

The video window disappears and you return to the screen you were on before the call.

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