Troubleshooting
Test Your Setup (Equipment, Internet, & Self Test)
Change Maximum Bandwidth Usage
Join a video visit using an Audio Line (Telephone)
Device-Specific Troubleshooting
Reporting an Incident
Please provide as much information as possible. Include details about your videoconference experience and be sure to include the following:
- Time and date when you encountered the problem
- Device you are using (e.g., iPhone, Android, PC, or Mac)
- Browser type and version (e.g., Chrome or Firefox)
- Any error messages you received
When you call Ontario Health (OTN) Technical Support for help, use a different phone than the device you use for the videoconference.
In order to troubleshoot your issue, it is important that you are not calling from the phone you need help with. For example, Technical Support might need to talk to you while you run a test video call.