Verified Virtual Visit Solutions for Providers

To assist health service providers in the selection of virtual care solutions appropriate for clinical use, Ontario Health is establishing provincial standards and launching a verification process for virtual care solutions.

Ontario Health Provincial Standards

Ontario Health oversees health care delivery in the province and, as part of that role, is responsible for setting evidence-based standards that will enable front-line health care providers to provide secure and confidential virtual visits within their communities. In collaboration with the Ministry of Health and OntarioMD, Ontario Health has developed provincial standards for virtual visits including:

  • video
  • secure messaging

What is Verification?

The purpose for setting these standards is to enable more choice for providers in selecting the virtual care solution that best meets their care delivery needs, while ensuring clinical encounters are secure and patient privacy is protected.

Ontario Health’s provincial standards for virtual visit solutions are intended to ensure virtual care services are delivered using safe, secure, and interoperable platforms. These were developed in consultation with health care organizations and clinicians across the province.

Benefits of Using Verified Solutions

  • Confidence in virtual care solutions that meet provincial privacy, security, interoperability, and technical requirements
  • Safeguarding of patient Personal Health Information (PHI)
  • Verified solutions inclusion in the Ontario Virtual Care Program (provider eligibility requirements will be applicable and will be announced by the ministry)
  • Opportunities for provincial program funding

Talk to your Vendor

Health service providers are encouraged to direct vendors to review the Virtual Visits Solution Requirements and to submit applications to become verified. For more details and guidance for your vendor visit the Virtual Visits Verification Process page.

Please check back for more information about the upcoming launch of the verification process. Additional details will become available in late November. As solutions get verified through the process with Ontario Health, they will be listed here.

Frequently Asked Questions

Please note this information will be updated in late November. Please check back for more details.

Which technologies are used to deliver virtual visits?

Virtual visits can be delivered to patients using videoconferencing and secure messaging solutions. A video visit (videoconferencing) involves a real-time encounter between one or more health care providers and a patient. Secure messaging is an asynchronous, written clinical encounter, typically without any visual input (except for optional image attachments), accessible by patients via a web browser or mobile application.

Does using a verified or non-verified solution impact my ability to bill for virtual care services?

It is expected that the virtual visits verification process will be leveraged by the Ontario Virtual Care Program (provider eligibility requirements will be applicable and will be announced by the ministry) and other ministry programs. Further information will be released by the ministry in the coming weeks. Unless otherwise notified by the ministry, please continue with current billing practices that align with ministry guidance. For billing related inquiries, please contact the Service Support Contact Centre at SSContactCentre.MOH@ontario.ca or 1-800-262-6524.

What is the Verification process for?

The purpose of the Virtual Visits Solution standard and verification process is to ensure that virtual visit solutions meet the provincial standards, and that virtual visits between patients and providers are safe and secure, with patient privacy protected.

When will the list of verified virtual visit solutions be available from Ontario Health?

Ontario Health will launch the verification process and accept vendor submission packages in late November. Any virtual visit solution vendor is eligible to submit an application package to be verified, and all applications will be reviewed on a first come, first served basis. The published list is expected to include verified solutions as early as December and expand as submissions are received and reviewed. Please check back to see updated lists of solutions that have been verified.

How will I benefit from Virtual Visit standards and the verification process?

The list of verified solutions will provide you with guidance on whether your existing virtual visit solution meets provincial standards, or if you are interested in procuring or using a virtual visit solution other than Ontario Health video solutions through OTNhub, you may use the verified list of solutions to guide you.
Health Service Providers using a verified virtual visit solution will benefit through:

  • Confidence in virtual care solutions that meet provincial privacy, security, interoperability, and technical requirements
  • Safeguarding of patient Personal Health Information (PHI)
  • Billing eligibility through the Ontario Virtual Care Program (provider eligibility requirements will be applicable and will be announced by the ministry)
  • Opportunities for provincial program funding

Disclaimer

This site is not intended for the use of individuals and patients directly. If you are an individual or patient and have a health emergency, please call 911. For less urgent health needs, please contact your primary care physician directly.

Ontario Health may, at any time without notice or liability, and for any reason whatsoever, terminate, change, suspend or discontinue any aspect of the Virtual Visit Solutions verification process. In no event shall Ontario Health be liable for any damages or loss howsoever caused arising in any way from the site, the discontinuation of the verification process, any content on the site or by a clinician’s or healthcare organization’s use of or reliance on a solution listed on the site. Please ensure that you read the disclaimer in full to better understand the roles and responsibilities of solution vendors, health service providers and organizations will take.

Frequently Asked Questions