Verified Virtual Visit Solutions for Providers

To assist health service providers in the selection of virtual care solutions appropriate for clinical use, Ontario Health has established a provincial standard (The Standard) and launched a verification process for virtual care solutions.

Ontario Health(OTN) has begun to publish verified virtual visit solutions. Jump to list.

Ontario Health Provincial Standard

Ontario Health oversees health care delivery in the province and, as part of that role, is responsible for setting evidence-based standards that will enable front-line health care providers to provide secure and confidential virtual visits within their communities.

In collaboration with the Ministry of Health and OntarioMD, Ontario Health has developed provincial standards for virtual visits including:

  • video
  • secure messaging

What is Verification?

The purpose for setting these standards is to enable more choice for providers in selecting the virtual care solution that best meets their care delivery needs, while ensuring clinical encounters are secure and patient privacy is protected.

Ontario Health’s provincial standards for virtual visit solutions are intended to ensure virtual care services are delivered using safe, secure, and interoperable platforms. These were developed in consultation with health care organizations and clinicians across the province.

Benefits of Using Verified Solutions

  • Confidence in virtual care solutions that meet provincial privacy, security, interoperability, and technical requirements
  • Safeguarding of patient Personal Health Information (PHI)
  • Provincial funding opportunities through the Ontario Health Digital & Virtual Care Secretariat program (use of a verified solution is a requirement for solutions using video or secure messaging)
  • Other opportunities for provincial program funding

Physicians are encouraged to use verified solutions when delivering video visits using the temporary virtual care fee codes (‘K-codes’) to submit claims to protect the safety and privacy of providers and patients.

Verified Virtual Visit Solutions

The table below represents the vendor solutions that have completed a successful verification to one or more modalities (video or secure messaging). All vendors displayed here will be required to submit their solutions for testing at a later date.

For each solution listed, the vendor has attested to meeting mandatory privacy, security and technical requirements. Ontario Health does not endorse any technological solution or service models, and advises health care providers and organizations to conduct their own due diligence to determine that any solution procured meets their own organizational requirements and program needs.

Solution Solution Version Vendor Video Secure Messaging Status Details
aTouchAway v12.10.4 #fca5 Aetonix Solutions Inc. Verified Verified
Adracare 5.15.0 Adracare Inc. Verified Verified
OnCall Health 2.1 OnCall Health Inc. Verified Verified
Maple 4.6.13 | 4082 | v33 Maple Corporation Verified Verified
Telus PS Suite EMR 5.18.301 or higher Telus Health Solutions Inc. Verified -
Telus Med Access EMR 5.11 or higher Telus Health Solutions Inc. Verified -
TelAsk 5 TelAsk Technologies Inc. Verified Verified
EMERGE 2.0 Emerge Virtual Care Verified -
Banty Medical 3.0 Banty Inc. Verified -
SigMail v1.4.1491+20210413 Sigma Healthtech Inc. - Verified
Medeo 9.24.1 or higher QHR Technologies Inc. Verified Verified

Solution: aTouchAway

Modality Verification Status Date Solution Requirements
Video Attested Feb 05, 2021 V1.1.1
Secure Messaging Attested Feb 05, 2021 V1.1.1

Solution: Adracare

Modality Verification Status Date Solution Requirements
Secure Messaging Attested Feb 26, 2021 V1.1.1

Product Vendor: Adracare Inc.

Secondary Product: Twilio Video

Modality Verification Status Date Solution Requirements
Video Attested Feb 26, 2021 V1.1.1

Product Vendor: Twilio Inc.
Delivers Solution Requirements 3.2.4, 3.2.5, 3.2.6, 3.2.11, 3.2.15, 3.2.18

Solution: OnCall Health

Modality Verification Status Date Solution Requirements
Video Attested Mar 04, 2021 V1.1.1
Secure Messaging Attested Mar 04, 2021 V1.1.1

Solution: Maple

Modality Verification Status Date Solution Requirements
Video Attested Mar 05, 2021 V1.1.1
Secure Messaging Attested Mar 05, 2021 V1.1.1

Solution: Telus EMR Virtual Visit

Modality Verification Status Date Solution Requirements
Video Attested Mar 31, 2021 V1.1.1

Delivers Solution Requirements:  2.1.1-2.1.6, 2.3.4, 2.3.5, 2.3.6, 2.3.14, 2.3.15, 3.2.1-3.2.11, 5.1.1, 5.1.2, 5.1.3, 5.1.5, 5.1.10

Solution: Telus EMR Virtual Visit

Modality Verification Status Date Solution Requirements
Video Attested Mar 31, 2021 V1.1.1

Delivers Solution Requirements: 2.1.1-2.1.6, 2.3.4, 2.3.5, 2.3.6, 2.3.14, 2.3.15, 3.2.1-3.2.11, 5.1.1, 5.1.2, 5.1.3, 5.1.5, 5.1.10

Solution: TelAsk

Secondary Product: OnCall Health Inc.

Modality Verification Status Date Solution Requirements
Video Attested April 21, 2021 V1.1.1
Secure Messaging Attested April 21, 2021 V1.1.1

Delivers Solution Requirements 2.1.1 – 2.1.7, 2.3.1 – 2.3.15, 3.2.1 – 3.2.11, 4.2.1 – 4.2.9

Solution: EMERGE

Secondary Product: Agora Lab Inc. (Agora.io)

Modality Verification Status Date Solution Requirements
Video Attested April 21, 2021 V1.1.1

Delivers Solution Requirements: 3.2.4, 3.2.5, 3.2.6, 3.2.11

Solution: Banty Medical

Modality Verification Status Date Solution Requirements
Video Attested May 03, 2021 V1.1.1

Solution: SigMail

Secondary Product: Microsoft Azure

Modality Verification Status Date Solution Requirements
Secure Messaging Attested May 13, 2021 V1.1.1

Delivers Solution Requirements: 2.3.5, 2.3.9, 2.3.11, 2.3.12, 2.3.14, 2.3.15, 4.2.1

Solution: Medeo

Modality Verification Status Date Solution Requirements
Video Attested July 15, 2021 V1.1.1
Secure Messaging Attested July 15, 2021 V1.1.1

Please check back for more information. As solutions get verified through the process with Ontario Health, they will be listed here.

Talk to your Vendor

Health service providers are encouraged to direct vendors to review the Virtual Visits Solution Requirements and to submit applications to become verified. For more details and guidance for your vendor visit the Virtual Visits Verification Process page.

Frequently Asked Questions

Please note this information will be updated in late November. Please check back for more details.

Which technologies are used to deliver virtual visits?

Virtual visits can be delivered to patients using videoconferencing and secure messaging solutions. A video visit (videoconferencing) involves a real-time encounter between one or more health care providers and a patient. Secure messaging is an asynchronous, written clinical encounter, typically without any visual input (except for optional image attachments), accessible by patients via a web browser or mobile application.

What is the Verification process for?

The purpose of the Virtual Visits Solution standard and verification process is to ensure that virtual visit solutions meet the provincial standards, and that virtual visits between patients and providers are safe and secure, with patient privacy protected.

How will I benefit from Virtual Visit standards and the verification process?

The list of verified solutions will provide you with guidance on whether your existing virtual visit solution meets provincial standards, or if you are interested in procuring or using a virtual visit solution other than Ontario Health video solutions through OTNhub, you may use the verified list of solutions to guide you.
Health Service Providers using a verified virtual visit solution will benefit through:

  • Confidence in virtual care solutions that meet provincial privacy, security, interoperability, and technical requirements
  • Safeguarding of patient Personal Health Information (PHI)
  • Opportunities for provincial program funding

Disclaimer

This site is not intended for the use of individuals and patients directly. If you are an individual or patient and have a health emergency, please call 911. For less urgent health needs, please contact your primary care physician directly.

Ontario Health may, at any time without notice or liability, and for any reason whatsoever, terminate, change, suspend or discontinue any aspect of the Virtual Visit Solutions verification process. In no event shall Ontario Health be liable for any damages or loss howsoever caused arising in any way from the site, the discontinuation of the verification process, any content on the site or by a clinician’s or healthcare organization’s use of or reliance on a solution listed on the site. Please ensure that you read the disclaimer in full to better understand the roles and responsibilities of solution vendors, health service providers and organizations will take.