Training and Help Resources


Training and Help Resources: Content

Member Services and Technical Support

If you need help using eVisit or any other OTN program, or for technical assistance, including OTNhub assistance for eConsult, please contact us:

(Mon-Fri, 7am – 6pm)


TTY: 1-855-368-6889

If you need assistance getting started with eConsult or for any questions about the Ontario eConsult Program, please contact the eConsult Centre of Excellence:

Training Resources and How-to Guides

There are supporting resources available for various virtual care services and programs including: eVisit, eConsult, Telederm, Telestroke, and the Directory. Visit one of the environments below, or the Training Centre for more information.

OHIP Billing Guides and Resources

Eligible Physicians and Dentists must register with OTN to enable OHIP billing for the Ontario Virtual Care Program. This registration is in addition to activating your OTNhub account. It is important that OTN OHIP billing registration is completed before you start conducting virtual care for which you plan to bill OHIP. To register your OHIP number with OTN, complete and submit the Virtual Care Physician and Dentist Registration Form below. For more information about OHIP billing using OTN, see the Virtual Care Billing Information Manual below.

Additionally, OTN’s Resource Library hosts information about policies, procedures, virtual care equipment reference guides, and OHIP billing information.